A dashboard can reveal a problem. It cannot automatically make someone responsible for resolving it.
Separate information from workflow
When the real problem is a missing document, an unresolved exception, or a delayed handoff, the product needs a case, owner, deadline, evidence, and disposition.
Use a dashboard when visibility is enough
If the decision already has a clear owner and the process works, a dashboard may be the right answer. Do not automate a workflow that does not need automation.